LEGAL

Refund Policy

Effective August 12, 2026

Payments are processed by Creem as merchant of record. This policy explains when Lumina Atlas will approve a refund request.

1. Initial subscription purchase

You may request a refund of your first subscription payment within 14 calendar days of purchase. We may ask for your order number and the email address used at checkout. Refund eligibility may be limited where there is evidence of fraud, abusive use, extensive consumption of paid materials, or a prior refund for the same service, except where applicable law requires otherwise.

2. Renewals

Subscription renewals are normally non-refundable because access remains available for the paid period. We will review exceptions for duplicate charges, an extended technical failure that prevents meaningful use, an unauthorized transaction reported promptly, or where applicable law requires a refund.

3. Cancellation

Cancel before the next renewal date to avoid the next charge. Cancellation normally takes effect at the end of the current paid period, and you retain access until then. Cancelling does not automatically issue a refund.

4. Trials

If a plan includes a free trial, cancel before the trial ends to avoid the first charge. The trial length and billing date are shown at checkout.

5. How to request a refund

Email chuleiyang4@gmail.com with your order number, purchase email, and a short explanation. You may also reply to your Creem receipt. Approved refunds are returned through the original payment method; processing time depends on Creem, the payment network, and your bank.

6. Taxes, currency, and chargebacks

Creem handles applicable sales taxes and currency processing as merchant of record. If you believe a charge is incorrect, contact us before filing a chargeback so we can investigate. Nothing in this policy limits mandatory consumer rights.

7. Policy changes

Changes apply prospectively and will not reduce refund rights that applied when you made a purchase.